PROSHOP - Sales Associate

Dallas Cowboys•Austin, TX

21h•Onsite

About The Position

This role focuses on creating a fun and energetic environment for fans and teammates, delivering a world-class customer experience through the "Star Service" model. The associate will proactively educate themselves on product knowledge and merchandise campaigns, uphold visual merchandising standards, and maintain a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure a safe environment. The position also involves engaging in a selling culture focused on customer needs and relationship building, advising, upselling, and influencing purchases to maximize sales. The associate will contribute to meeting store KPIs individually and as a team, and promote Dallas Cowboys United Membership packs. Operational excellence includes following company policies and procedures with integrity, maintaining an inviting shopping atmosphere, protecting assets through proactive customer engagement, proper merchandise check-in, and accurate cash handling. The role balances exceptional customer service with operational tasks.

Requirements

High School Diploma or GED required
Must be at least 18 years old
Able to stand for extended periods (4 hours or longer)
Able to lift 30lbs
Strong communication skills
Equipped to troubleshoot/problem solve and remain calm in challenging situations
Upholds honesty and integrity in all decisions and actions
Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness
Able to work flexible hours, including nights, weekends, and holidays

Nice To Haves

Previous experience in a retail setting preferred

Responsibilities

Create a fun and energetic environment for fans and teammates.
Deliver a world-class customer experience through the "Star Service" model.
Proactively educate yourself on product knowledge and merchandise campaigns.
Uphold store visual merchandising standards.
Maintain a neat, clean, and organized sales floor, cash wrap, and fitting room.
Engage in a selling culture focused on acquiring customer needs and building relationships.
Advise, upsell, and influence the purchase of additional products to maximize sales.
Contribute to meeting store KPIs individually and as a team.
Promote Dallas Cowboys United Membership packs.
Follow all company policies and procedures with integrity.
Ensure the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained.
Protect assets through proactive customer engagement, proper merchandise check-in, and accurate cash handling.
Balance exceptional customer service with necessary operational tasks.