ACE SALES ASSOCIATE - Part Time

HOUCHENS FOOD GROUP INC • Oakmont, PA

1d • Onsite

About The Position

The Sales Associate position at Houchens Ace Hardware is primarily responsible for engaging customers, determining their needs, and projecting their requirements to provide the best possible customer experience. This role upholds the company's Core Values and the principle of 'Amaze Every Customer Every Time'. Associates are expected to work with a sense of urgency, pay attention to detail, and cooperate effectively within the retail team.

Requirements

• Able to communicate professionally with customers and team members.
• Skilled at providing prompt, friendly, and attentive customer service.
• Strong organizational skills with a passion for details.
• Willing to learn all areas of the store and help train others.
• Proven track record of being a team player.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including evenings, weekends and holidays.
• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
• Ability to move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.

Nice To Haves

• Knowledge and experience of various departments is strongly desired.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

• Help unload incoming trucks and put away merchandise.
• Maintain assigned department: Keep clean, organized, and fully stocked.
• Execute daily operational goals and priorities assigned by store management with a "Speed is Life" attitude.
• Cooperate with others and work well as part of a retail team, including participating in daily huddle meetings and sharing ideas for improvement.
• Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items, ensuring no customer is told 'no' without checking with a manager.
• Watch for shoplifters and take action in line with company policy.
• Provide the best possible experience for every customer by being helpful, knowledgeable, and friendly.
• Stand in a main aisle when not assisting a customer to observe customers and ensure they are being assisted.
• Serve customers in assigned departments or storewide, providing needed advice or information and greeting customers promptly.
• Demonstrate the S.A.L.E.S. process.
• Actively participate in store communication and initiatives.
• Assist customers with simple complaints/concerns and involve a manager with problems as needed.
• Use the Five Foot Rule – greet and/or acknowledge all customers within five feet.
• Be polite and attentive to customers, making eye contact and smiling.
• Promote the Ace Rewards program, describe the Ace Helpful Promise(s), and use the Magic Question.
• Maintain awareness of all promotions and advertisements to inform customers about special sales.
• Wear radio and headset for effective communication with other associates or management.
• Respond to Customer Coordinator questions as needed.
• Assist customers with large or heavy items.
• Offer customers a red basket for shopping use.
• Assist in the training and development of peers.
• Perform other assigned tasks as directed by supervision.

Benefits

• Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy.
• Applicants may request accommodations based on religious beliefs, disability, or pregnancy.
• Subject to pre-employment background and drug screening.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed