ACE SALES ASSOCIATE - Part Time

Houchens Food Group•Oakmont, PA

21h•Onsite

About The Position

The Sales Associate is responsible for upholding the Core Values and ensuring every customer has an amazing experience. This role involves engaging customers, understanding their needs, and projecting future requirements. The associate will assist with unloading trucks, stocking merchandise, maintaining assigned departments, and executing daily operational goals with a sense of urgency and attention to detail. They will also handle special orders, address customer complaints, and promote the Ace Rewards program. The position requires excellent customer service, a proactive approach to assisting customers, and maintaining awareness of promotions. Associates are expected to wear a radio and headset for communication and assist with training peers. Job responsibilities may evolve based on business needs.

Requirements

Able to communicate professionally with customers and team members.
Skilled at providing prompt, friendly and attentive customer service.
Strong organizational skills with a passion for details.
Willing to learn all areas of the store and help train others.
Proven track record of being a team player.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends and holidays.
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Nice To Haves

Knowledge and experience of various departments is strongly desired.
Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

Help unload incoming trucks and put away merchandise.
Maintain assigned department: Keep clean, organized, and fully stocked.
Execute daily operational goals and priorities assigned by store management.
Move with a sense of urgency while paying attention to the details.
Cooperate with others and work well as part of a retail team.
Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps and side wings.
Handle special orders for all non-stock items.
Never tell a customer no without checking with a floor manager, assistant manager or store manager.
Watch for shoplifters and take action in line with company policy.
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
Stand in a main aisle to get the best view of customers coming into your department when not with a customer or cleaning.
Walk up and down the main aisles to be sure customers are being assisted in all departments.
Avoid personal conversations with co-workers on the floor.
Serve Customers in assigned departments, or storewide, and provide needed advice or information.
Greet customers as soon as you encounter them.
Demonstrate the S.A.L.E.S. process.
Actively participate in store communication and initiatives.
Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.
Always be polite and attentive to customers.
Make eye contact and smile.
Do not avoid customers.
Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
Always wear your radio and headset in order to effectively communicate with other associates or management.
Respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items as needed.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers.
Other assigned tasks as directed by supervision.