FT Sales Associate

LOVESAC COMPANY•Lansing, MI

6d•$15 - $17•Onsite

About The Position

Lovesac is hiring a full-time Sales Associate for its Eastwood Towne Center location in Lansing, Michigan. The role focuses on connecting with customers, helping them choose furniture suited to their lifestyles and spaces, and delivering a positive, customer-first shopping experience. The associate uses the Lovesac selling process, maintains a personal quote pipeline, follows up with customers, explains products, and works to meet and exceed sales goals and key performance indicators. The Sales Associate also supports store operations, including opening and closing, inventory, visual standards, promotions, and special projects. They represent Lovesac’s values and contribute to an inclusive, respectful team environment while following brand, safety, and company policies. The position involves using store technology and internal CRM systems, traveling as required to local stores, third-party vendors, or occasional meetings, and working during busy selling periods. The role requires standing and walking for up to eight hours per shift, moving furniture weighing up to 75 pounds, and assembling furniture on the selling floor. Regular physical activities include bending, twisting, kneeling, reaching, stooping, crawling, and climbing. The stated pay range is $15.10–$16.80 per hour. Associates may receive up to 125 hours of paid time off within the fiscal calendar year, and are paid 1.5 times their regular rate for hours worked over 40 in a work week and for hours worked on the eight paid company-recognized holidays, subject to applicable policy and plan terms.

Requirements

Must be 18 years of age or older.
At least 1 year of experience in retail or customer service.
Ability to work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness in handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium-to-large furniture items weighing up to 75 pounds, from lower to higher positions or horizontally between positions.
Ability to assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer relationships that promote loyalty, repeat business, and brand advocacy.
Understand customer needs and manage the customer journey from initial interaction through sale.
Demonstrate product knowledge, provide brand tours and product education, and confidently close sales.
Meet and exceed sales goals and key performance indicators through sound judgment and disciplined execution.
Represent Lovesac’s values and contribute to an inclusive, respectful environment for customers and teammates.
Build authentic relationships that strengthen brand awareness and respond positively to feedback and learning opportunities.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety practices, and company policies, and help protect the business.
Take on additional priorities and special projects as needed.
Use technology and internal CRM systems to support sales, customers, and future outreach.
Travel as required to local stores, third-party vendors, and occasional meetings.
Work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Assemble furniture on the selling floor and move furniture items weighing up to 75 pounds.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life/ADD coverage
Short-term disability coverage
Long-term disability coverage
Paid parental leave
Paid time off
Dependent care savings plan
Commuter and parking plans
Legal and ID theft plans
Pet insurance
Associate discount
Medical plans
Dental plans
Vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program (EAP)
Teladoc Behavior through medical coverage
Up to 125 hours of paid time off within the fiscal calendar year
Eight paid company-recognized holidays
Pay at 1.5 times the regular rate for hours worked over 40 in a work week and for hours worked on company-recognized holidays