Sales Associate (Hemline CityCentre - Woodway/Heights)

Hemline•Houston, TX

2d•Onsite

About The Position

The Sales Associate is an integral member of Hemline’s Retail department, focused on enhancing the in-store customer experience through expert product knowledge, store presentation, and customer loyalty. The role involves collaborating with fellow associates to support a cohesive and efficient environment, using Shopify, and carrying out activities with guidance from the Store Manager. The Sales Associate is expected to embody Hemline’s core values and customer-centric approach. The role is based primarily in a retail store, with occasional interactions in office settings. Regular working hours are 9:45 a.m. to 7:00 p.m. Monday through Saturday and 10:45 a.m. to 6:00 p.m. Sunday, with flexibility to accommodate the dynamic nature of retail. The position is offered as both full-time and part-time.

Requirements

High school diploma or equivalent.
Proficiency in Shopify.
Excellent communication and interpersonal skills.
Outstanding customer service skills, including empathy, active listening, and problem-solving.
Ability to use product knowledge and interpersonal skills effectively in sales.
Ability to carry out and load merchandise.
Ability to wrap and bag merchandise securely and attractively.

Nice To Haves

Familiarity with user functionality across devices such as desktop computers, mobile devices, and tablets.
Additional Shopify knowledge.

Responsibilities

Prepare the selling floor for opening each day, demonstrating initiative and urgency.
Provide exceptional customer service, personalized assistance, product knowledge, and resolution of customer inquiries.
Maintain visual merchandising standards, including changing mannequin apparel in accordance with established guidelines.
Educate fellow associates about merchandise standards.
Cultivate lasting customer relationships and encourage loyalty and repeat business.
Set, measure, and exceed customer service objectives, including customer retention, churn rate, renewals, and win-backs.
Take extra steps to ensure customer satisfaction and reflect an aspirational brand culture and values.
Organize and maintain sales-floor inventory and keep the store clean, well presented, and aesthetically appealing throughout the day, with particular attention before closing.
Support customers with inquiries, purchases, and after-sales service.
Use product knowledge and interpersonal skills to sell merchandise.
Wrap and bag merchandise securely and attractively.
Carry out and load merchandise to support a seamless and safe customer experience.