Sales Associate

Petco•Germantown, MD

2d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment. The position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. You will regularly interact with customers, provide assistance, and perform cashiering and point-of-sale transactions. You must be able to work near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions of the role.

Requirements

Passion for animals and an interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Help maintain a clean, safe, welcoming, and organized store and sales floor.
Greet customers and deliver friendly, helpful, courteous, knowledgeable, and solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Collaborate with and support teammates.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently; perform cashiering and point-of-sale transactions.
Educate customers on products, services, and promotions, and support store sales and service goals.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
Follow company policies, procedures, and safety standards.
Complete additional tasks and responsibilities as assigned.