Sales Associate

Petco•San Bruno, CA

3d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. This role is suited to someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail environment. The position is performed in a Pet Care Center retail environment and involves active engagement on the sales floor. It includes regular customer assistance and cashiering, as well as working near animals and handling merchandise, supplies, or animals. Flexible availability is required to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Passion for animals and an interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information so customers can make informed choices.
Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
Greet customers and provide friendly, helpful, solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Collaborate with teammates and support team goals.
Maintain an organized and visually appealing sales floor.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, and promotional set-ups.
Follow company policies, procedures, and safety standards.
Support additional tasks and responsibilities as assigned.
Educate customers on products, services, and promotions, and support store sales and service goals.
Support daily operational routines and task execution.