Sales Associate

Laurels and Haven Highland Creek•Charlotte, NC

13d•Onsite

About The Position

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive. As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. This position has strong advancement opportunities. Base + Commission!!! About the Opportunity In this role, you are an important component to the success of our community. You will perform comprehensive administrative support services for sales, facilitating the daily operations of the sales office and assisting the team in future resident paperwork.

Requirements

One (1) year experience in a sales administrative support role involving customer service
Enjoys working with the senior population
Strong verbal and written communication skills
Excellent telephone etiquette
Consummate people skills. Demonstrates talent at interacting effectively with all types of people
Ability to use Microsoft Windows, including Word, Outlook and Excel.
Ability to use email and the Internet.
Ability to use client tracking and design software.
Proficient organizational skills and must be detail oriented
Ability to solve problems
Can define own role, take on responsibilities, and manage priorities with minimal guidance
Projects a professional and polished image that inspires confidence and trust

Nice To Haves

Associates Degree preferred

Responsibilities

Respond to inbound sales calls; gather full contact details and conduct initial discovery.
Welcome and greet prospects; transition them smoothly to the Director of Sales.
Enter and maintain accurate lead data in the Customer Relationship Management (CRM) system.
Generate and distribute scheduled and ad hoc sales performance reports (weekly, monthly, quarterly).
Inspect and maintain model apartments and tour areas to meet visual, audio, and scent standards.
Execute outbound calls to engage leads, secure tours, and schedule follow-ups.
Manage sales collateral inventory; order materials as needed via company portal.
Coordinate and assist with the planning of sales and community events.
Conduct tours during assigned times or when additional coverage is needed.
Maintain the “UPs” log to ensure fair and timely distribution of new leads.
Implement and manage sales acceleration initiatives to drive move-ins.
Promote and support the Resident Referral and Ambassador programs.
Organize and oversee the “Be Our Guest” short-stay program as needed.
Assist families and residents with completion of move-in paperwork.
Coordinate resident assessments in collaboration with the clinical team.
Manage and oversee the resident move-in process for a seamless transition.
Facilitate the “Red Carpet” move-in experience with the Executive Director and team.
Ensure all required state documentation is completed prior to move-in.
Collaborate with Executive Director, Business Office Manager, and Director of Health & Wellness to prepare resident administrative files in accordance with regulatory standards.