Sales Associate

Express • Huntsville, AL

3d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate provides a great in-store shopping experience for retail customers and assists with additional tasks such as stocking, cleaning, and folding merchandise. The position is at the Parkway Place store. Applicants must be authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficiency with technology such as iPads and registers.
• Availability meeting defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaboration skills and ability to work well within a team.
• Currently authorized to work full-time in the United States.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.
• Assist with stocking, cleaning, and folding merchandise.

Benefits

• Full-time associates: medical, pharmacy, dental, and vision coverage.
• Full-time associates: 401(k) and Roth 401(k) with company match.
• Full-time associates: merchandise discount.
• Full-time associates: paid time off.
• Full-time associates: parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates are eligible for an Express merchandise discount, may participate in the Learn & Earn incentive program, and may choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED