Full Time - Sales Associate - Hardware - Day

Lowe's Home Centers • Sevierville, TN

4d

About The Position

As a Customer Service Associate in the Hardware department, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with locating and handling merchandise, and help guide them through shopping or checkout. You also replenish merchandise, process orders and deliveries, and prepare department merchandise based on customer needs. Associates may cross-train in other store areas and perform other duties as assigned. The role may involve occasional travel to meetings, training, or neighboring stores. Work conditions may include indoor and outdoor environments, varying climates, noise, and moving or shaking objects and equipment. Associates follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as appropriate.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
• Follow lifting guidelines, limiting single lifts to 75 pounds and using team lifts or powered equipment as appropriate.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Assist customers with locating and handling merchandise.
• Replenish merchandise by identifying empty shelf areas and restocking supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other store areas to help deliver customer service.
• Prepare merchandise based on customer needs, such as cutting and threading pipe, cutting and bundling wood, or cutting drywall or blinds.
• Guide customers through shopping or checkout.
• Perform other duties as assigned.

Benefits

• Multiple health insurance options.
• Tuition assistance program.
• Company-matching 401(k).
• Optional Employee Stock Purchase Program.
• 10% Associate Discount.
• Track to the Trades program.
• Competitive pay.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed