Sales Associate

Richemont•New York, NY

1d•Onsite

About The Position

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Sales Advisor Watchfinder | Soho, New York Reports to: Boutique Manager Role Overview Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company – with our HQ in the UK, and teams and businesses in France, USA, Switzerland, and HK SAR. Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe. A dedicated member of the brand-new NYC boutique, the Watchfinder Sales Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/She needs to act as an ambassador of Watchfinder at all times with client satisfaction being his/her utmost goals.

Requirements

Applicants with a background in sales or hospitality preferred.
Strong team player mindset.
Excellent communicator with ability to develop strong networks.
Curious and resourceful. Able to work independently on the sales process.
Result-orientated and driven.
Accountable and reliable.
Able to handle a large diversity of tasks in a timely manner, very organised and disciplined.
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour.
Able to approach individually to respective client.
Open & Outgoing personality.
Demonstrate eagerness and enthusiasm to learn and grow.
Creative, curious and versatile with good interpersonal competences and empathetic.
Has perfect manners and can maintain a conversation elegantly.

Responsibilities

Hosting clients and other stakeholders with the ability to provide personalised customer experience.
Find ever new and creative means to exceed client’s expectations.
Introduce clients to the different services that we offer, including the part-exchange service, maintaining a high level of experience to the clients.
Developing personal clientele through effective use of the selling skills, proactive client outreach (CRM).
Know WF’s history, services/products and partnerships as well as the benefits of purchasing a timepiece through Watchfinder.
Act as a brand ambassador inside and outside the boutique.
Maintain the boutique according to the global operating standards.
Be part of a boutique team and support the overall organisation of the boutique with a strong team approach.
Lead the appraisal process of timepieces that involve a part-exchange. Ensuring that all the necessary processes are followed accurately for the end user to make an assumption.