Outbound Lead Generation - $22.50 + bonus - Onsite Training - Alpharetta, GA

MarketSource • Alpharetta, GA

4d • Onsite

About The Position

MarketSource is a sales acceleration company that provides managed sales and customer experience solutions for B2B and B2C environments. The Sales Associate connects with existing and potential customers on assigned programs, handling inbound and outbound sales-focused calls with an emphasis on converting calls to sales. Agents follow applicable policies, procedures, quality standards, and federal laws and regulations.

The role involves presenting offers, responding to objections, moving through sales scripts, asking for the sale, and collecting, entering, and verifying customer information. Depending on program requirements, offers are presented using scripted language or adapted from product summaries. Associates maintain product knowledge, deliver customer service, meet quality and call-volume goals, document work accurately, protect confidential information, and escalate issues beyond their control. The position is based in Alpharetta, Georgia and requires one week of onsite training there.

Requirements

• High school education or GED.
• Two years of sales experience with a proven record of meeting goals or quotas.
• One year of cold calling or prospecting experience.
• Ability to work flexible schedules, which may include weekends.
• Ability to complete one week of onsite training in Alpharetta, Georgia.
• Passing program-specific assessments.
• Bilingual ability in English, Spanish, French, or another language may be required depending on the program.

Responsibilities

• Connect with existing and potential customers and use sales skills to convert calls to sales while following company and department policies and procedures.
• Process inbound and outbound sales-focused calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations.
• Present offers, overcome objections, transition between script elements, ask for sales, and obtain, enter, and verify customer information.
• Answer questions, resolve issues, and provide customer service.
• Present offers using required scripts or by adapting presentations based on product summary information so customers can make informed purchase decisions.
• Meet established quality and completed-calls-per-hour goals while supporting program objectives.
• Maintain knowledge of products, services, offers, pricing, upsells, and relevant policies and procedures.
• Optimize customer contacts through excellent customer service.
• Identify and research routine program quality issues in a timely manner.
• Maintain accurate and timely documentation using established systems.
• Keep customer-provided and system-accessed information confidential.
• Establish and maintain professional relationships with customers, team members, and department contacts.
• Escalate situations outside the employee's control that could adversely affect service delivery.

Benefits

• Medical, dental, and vision coverage.
• 401(k) or Roth plan.
• Basic and supplemental life and AD&D insurance.
• Short- and long-term disability.
• Health and dependent care spending accounts (HSA and DCFSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid time off, vacation, or sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED