T-Mobile Authorized Retailer Sales Associate

Central•Princeton, WV

3d•Onsite

About The Position

T-Mobile Authorized Retailer Sales Associate at Luna Wireless, an Authorized T-Mobile Retailer. Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. This role involves working as a member of a Retail Team of Experts to bring the T-Mobile brand to life, acting as brand ambassadors who build energy and excitement around products and services. The role requires passion for the connected world, thriving in a fast-paced environment with evolving technology, customer needs, and retail experiences. Associates will build significant connections with customers, deepening existing relationships and uncovering customer needs through education, demonstration, and recommendation of device and service solutions. This is a learning role where new associates work with their team to build skills and proficiencies, and are required to complete new employee training.

Requirements

At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
6 months of customer service and/or sales experience, Retail environment preferred.
Passionate customer advocate with the desire to be yourself when connecting and having fun.
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
Effective at balancing customer needs and performance goals.

Nice To Haves

Bilingual Spanish speakers preferred, but not required.

Responsibilities

Builds proficiency related to serving and selling to customers, providing a world-class customer experience and building loyalty.
Helps customers in their shopping journey, whether online, through Customer Care, or in-store.
Explores individual needs and provides hands-on demonstrations of the latest technology.
Provides side-by-side selling to find personalized solutions beyond basic device and service plans.
Approaches service and sales needs with composure, integrity, and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding.
Demonstrates how T-Mobile's coverage and LTE network compare to competitors.
Explains why T-Mobile plans and services allow customers to live unlimited, feel the love, stay connected, and go further.
Completes training on T-Mobile in-store experience, new skills, processes, and knowledge of systems and reference resources.
Makes the most of time on shift, seeking out information between customers and learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service.
Collectively owns the customer experience and resolves issues, creating a seamless environment.
Successfully identifies and hands off small business leads.
Supports team initiatives and creates an inclusive environment.