Sales Associate

Petco Animal Supplies Stores • Santa Fe, NM

2d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment.

This role is performed in a Pet Care Center retail environment and involves active engagement on the sales floor. Associates support animal health and safety, assist customers, maintain the sales floor, process transactions, replenish merchandise, and follow company policies and safety standards. The position requires flexible availability during Pet Care Center operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and deliver friendly, helpful, solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Assist with store recovery, merchandising, and promotional set-ups.
• Follow company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.
• Deliver consistent, courteous, and knowledgeable customer service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.
• Maintain store cleanliness, organization, and presentation standards.
• Assist with inventory replenishment and stock accuracy.
• Support daily operational routines and task execution.
• Perform cashiering and point-of-sale transactions.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed