PT Sales Associate

Lovesac Company•Newton, MA

1d•Onsite

About The Position

Lovesac is a design-driven furniture brand focused on helping people live more comfortably through adaptable, customizable products. The Sales Associate connects with customers, helps them choose products suited to their lifestyles and spaces, and delivers a positive, customer-first shopping experience. The role combines active selling, product education, relationship-building, store operations, and support for an inclusive and respectful team environment. Associates are expected to represent Lovesac’s brand and values, meet sales goals and KPIs, and contribute to the store’s continued growth.

Requirements

Must be at least 18 years old.
At least 1 year of experience in a retail or customer service role.
Must regularly be available to work weekends, holidays, and nights during high-traffic and peak selling periods.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling transactions, sensitive data, customer privacy, and the safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell using the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections.
Guide customers through the sales journey by identifying needs and providing exceptional service.
Demonstrate product knowledge, lead brand tours, educate customers, and close sales.
Meet and exceed sales goals and key performance indicators through disciplined execution.
Contribute to an inclusive, respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Support store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety practices, and company policies while protecting customers, teammates, and business property.
Take on additional priorities and special projects as needed.
Work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Use technology for sales and customer support, including product demonstrations and internal CRM systems.
Travel as required to local stores, third-party vendors, and occasional meetings.
Handle financial transactions and sensitive business and customer information with sound judgment, integrity, and respect for privacy.
Communicate effectively and manage conflict in a reasonable, nonconfrontational manner.
Move and assemble furniture on the selling floor, including items weighing up to 75 pounds.

Benefits

Performance-based quarterly bonus.
Competitive hourly wage.
401(k) with company match.
Legal and identity theft plans.
Paid time off and holiday pay; associates may receive up to 26 hours of paid time off within the fiscal calendar year.
Associate Resource Groups.
Lovesac Gives Back.
Verizon employee discounts.
Employee Assistance Program (EAP).
Access to discounted health benefits.
Wellness and gym discounts.
Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week.
Holiday pay at 1.5 times the regular rate for hours worked on specified holidays.
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave.