Sales Associate

Petco•Downers Grove, IL

2d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. This role is suited to someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail environment. The work takes place in a Pet Care Center retail environment and involves active engagement on the sales floor, customer assistance, and cashiering and point-of-sale transactions. It also involves working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

Passion for animals and interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
Help customers select products and services that meet their pets’ needs; educate customers on products, services, and promotions.
Create positive shopping experiences that build trust and customer loyalty.
Support store sales and service goals.
Collaborate with and support teammates.
Maintain a clean, safe, welcoming, organized, and visually appealing sales floor and store environment.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional set-ups, daily operational routines, and task execution.
Follow company policies, procedures, and safety standards.
Perform additional tasks and responsibilities as assigned.