Sales Associate - Dedham, MA

L.L.Bean•Dedham, MA

8d•Onsite

About The Position

L.L.Bean is hiring temporary, part-time Sales Associates for its Legacy Place Retail Store in Dedham, Massachusetts. Associates should be available for evening or weekend hours. Team members may also learn and support the Monogrammer role. As a Sales Guide, you will provide customer service in the outdoor gear and apparel departments, represent the L.L.Bean brand, assist customers, maintain the store, and work collaboratively while adapting to changing business needs. Monogrammer duties include personalizing merchandise with sewing and embroidery equipment, verifying order details and finished-product quality, preparing orders for pickup, and assisting customers with monogram specifications. Monogramming experience is preferred but not required. L.L.Bean describes its culture as inclusive and supportive, with a commitment to belonging, teamwork, personal growth, outdoor heritage, and sustainability. The anticipated starting base pay is $17.00; individual compensation may vary based on experience, qualifications, education, location, skills, competencies, and proficiency. Benefits include flexible schedules, a product discount, and programs and perks intended to support health and financial goals.

Requirements

Passion for providing world-class customer service.
Friendly and outgoing communication style.
Proficiency with computer systems and ability to learn new technologies.
Adaptability and openness to change.
Availability to work varied hours, including nights, weekends, and holidays.
Genuine passion for the outdoors and participation in outdoor activities.
Ability to stand and walk during a shift; talk or hear in person and by headset.
Ability to occasionally ascend or descend ladders, stairs, and ramps.
Ability to perform repetitive motions that may involve the wrists, hands, or fingers.
Ability to occasionally stoop, kneel, bend, crouch, and lift 1 to 20 pounds.
Ability to occasionally move and lift objects up to 40 pounds, using a team lift as needed.

Nice To Haves

Monogramming experience is preferred but not required.

Responsibilities

Approach and assist multiple customers, providing personal and genuine service.
Turn customer interactions into sales opportunities and build brand loyalty through service.
Build customer relationships, share expertise, and develop product knowledge.
Listen to customer needs and resolve problems efficiently at the first point of contact.
Use POS systems, customer systems, and mobile devices to provide omni-channel service.
Promote L.L.Bean programs, including the Outdoor Discovery School and L.L.Bean Mastercard program.
Maintain an organized store, visual and merchandising standards, and store operating processes.
Collaborate with the team, contribute to a positive work environment, and adapt to changing business needs.
Follow safety policies and procedures to support a safe and healthy workplace.
Create high-quality monograms on customer-purchased merchandise using sewing and embroidery equipment.
Review orders for accurate and complete monogram details before setting up equipment.
Inspect finished products for quality, accuracy, customer specifications, and brand standards.
Process and prepare monogrammed merchandise for customer pickup.
Operate monogramming equipment safely and efficiently while meeting productivity and quality standards.
Ensure personalized products are completed accurately and on time.
Assist customers with monogram orders and questions about monogram specifications.