Sales Associate - Houston

Richemont•Houston, TX

6d•Onsite

About The Position

Richemont, a global leader in the luxury sector, comprises various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, which Richemont is dedicated to preserving. The company also focuses on innovation and design, aligning with the values of its Houses through continuous creativity. Richemont Americas aims to reflect the evolving world by employing diverse talent, fostering an inclusive community where diversity is celebrated. This commitment to inclusion and empowerment drives creativity and knowledge, leading to excellence and advancing the Richemont Americas community.

Requirements

2 to 5 years of previous experience in luxury retail, service or hospitality environment.
General knowledge of timepiece movements.
Ability to work in a fast-paced retail store environment.
Computer and internet Savvy.
MS Office experience required, SAP knowledge preferred.

Nice To Haves

College degree preferred.
Additional language skills are a plus.

Responsibilities

Consistently achieve and/or exceed the monthly sales target, as directed by management.
Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client.
This includes after sales clients if a Cartier after-sales dedicated area/staff is not available.
Adapt approach according to the client needs and motivations.
Negotiate and handle objections with ease.
Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience.
Remain current on industry news and competitor.
Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
Appropriately resolve client issues/concerns and escalate as needed to Management.
Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
Assist in the merchandising and daily maintenance of displays and back-stock.
Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.).