The North Face: Sales Associate - Woodland Mall

The North Face•Grand Rapids, MI

1d•Onsite

About The Position

As a Sales Associate, you will be the face of The North Face brand to our retail customers, responsible for creating a best-in-class customer experience in the store. You will actively engage with a diverse and often large group of people, utilizing your product, brand, activity, and community knowledge to ensure each customer has a memorable positive experience. You will serve as part of a team, ensuring customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store. The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. For over 50 years, the company has lived by its “true north,” the belief that exploration has the power to change us, to challenge us, and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world, and an unwavering commitment to protect it, The North Face welcomes and encourages new participants to the outdoors. The company extends its reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve. As The North Face enters its sixth decade, it pledges to empower exploration and the thrill of the unknown for as many people as possible, protect the places where we live, play, and operate, and evolve the way products are made by improving environmental performance and social responsibility in the supply chain. The parent company, VF Corporation, is one of the world’s largest apparel, footwear, and accessories companies, connecting people to the lifestyles, activities, and experiences they cherish through its family of iconic outdoor, active, and workwear brands. At the heart of VF's journey lies its company-wide purpose: to power movements of sustainable and active lifestyles for the betterment of people and our planet. This purpose unites and leads associates across all brands to pursue their goals together.

Requirements

Ability to genuinely and comfortably engage with a diverse group of customers
Customer service experience
Ability to collaborate, work as a team, and be adaptable in the workplace
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
Excellent written and verbal communication skills
Knowledge, experience and/or willingness to learn about the products, activities, community relevant to the store’s customer base
Attention to detail
Proficient computer skills including word processing, spreadsheets, and software programs

Nice To Haves

High School Diploma or GED

Responsibilities

Provide a high level of personalized customer engagement.
Serve as a one stop resource for customers, providing them with relevant product, community, and activity-based knowledge and recommendations.
Demonstrate a willingness to learn and to share relevant activity, community, and product. knowledge to create a memorable and valuable experience for the customer.
Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs.
Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, and product replenishment.
Assume cashier duties as needed.
Assist in the execution of all Loss Prevention initiatives.
Assist in the overall visual and operational maintenance of the store.

Benefits

comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates
some benefits the company offers that this position can participate in

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