Sales Associate

Orangetheory - Franchise #0433•Dover, DE

5d•Onsite

About The Position

The Sales Associate position is primarily responsible for maintaining and building the member base of the studio. Upon arrival to the studio, each customer should be greeted with an energetic and helpful front desk staff. Each associate is responsible for knowledge of the Orangetheory Fitness (OTF) workout and have the ability to present the concept to any consumer. Sales associates are an integral part of representing and marketing the Orangetheory brand.

Requirements

High school diploma or general education degree (GED) or one to three months of related experience and/or training; or equivalent combination of both.
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Basic knowledge of how to use a computer is needed.
Must be able to learn our studio point of sale operating system (Mind Body Online) in a timely manner in order to be successful in their position and be able to effectively train others how to use the system.
Multi-tasking
Ability to take 1 - 2 OTF classes per week so that they are able to effectively describe the workout to prospective clients
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with the hands and arms and talk or hear.
The employee is regularly required to stand and walk.
The employee must occasionally lift and/or move up to 80 pounds.

Nice To Haves

Problem solving – Identifies and resolves problems in a timely manner; Gathers and analyzes skillfully; Develops alternative solutions; works well with others.
Customer Service - Manages difficult or emotional customer and employee situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitment
Safety and Security - All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management
Business Acumen - Demonstrates knowledge of market and competition

Responsibilities

Oversees all functions of the front desk, including but not limited to: describing and selling OTF memberships and packages, answering phones, greeting prospective and current clients, checking in classes, booking sessions for members and dealing with any customer concerns
Meets or exceeds the OTF DPM setup. Setup is as follows: VIP (2 VIP referrals per sale), Calls by phone (40 per day), Leads (10 per day), Appointments (4 per day), Shows (3 per day), Sales (2 per day). This setup has been put in place to ensure that each sales associate and the studio will meet their monthly new member requirements
Explains the full concept of an Orangetheory workout to new guests, called "intros", and works hand in hand with the coaches to guide an intro through their first Orangetheory workout
Gives tours to any new guests that come into the studio without notice
Follow up and follow through activities with all prospective clients
Maintains an effective referral program
Handles member concerns in a professional, objective manner with the goal of resolution
Participation in weekly marketing and outreach events (minimum 2 per month)
Makes sure all retail and bathroom items are stocked, and the studio is kept clean at all times of the day (walks-thru the studio 3 times per shift)
Completes all other duties as assigned