Sales Associate
About The Position
The Sales Associate supports front-line operations at AFG HoldCo fitness studios and delivers a welcoming, high-energy experience to prospective and current members. The role serves as a key point of contact, shares the brand story, explains memberships and services, drives sales, and builds relationships that support retention and growth. The Sales Associate works with the studio team to meet sales goals, maintain a well-presented studio, and provide responsive service across in-person, phone, email, and text interactions. The position reports to the Studio Manager and does not supervise employees. The role is primarily based in a fitness studio, with duties at the front desk and throughout the studio floor. It involves frequent interaction with members and staff in a dynamic environment that may have moderate to loud noise from music and group fitness classes. Administrative work includes using a computer, phones, and standard office equipment. Occasional offsite community events or activities may be required. The position is part-time, with a flexible schedule as needed, including weekends and holidays. No travel is anticipated unless needed for training or other company needs.
Requirements
- High school diploma or equivalent.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, and interpersonal skills, including the ability to build relationships and provide exceptional service.
- Ability to work effectively in a team, respond comfortably to change, and collaborate across functions.
- Professionalism, a positive service attitude, integrity, reliability, and consistency.
- Strong organization, attention to detail, and time-management skills.
- Ability to problem-solve and work under pressure, managing unexpected challenges calmly and professionally.
- Active listening, critical-thinking, and research skills.
- Self-motivation and a results-oriented approach.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field; 0–1 year is preferred.
Responsibilities
- Provide a welcoming, inclusive, high-energy experience for members, prospective members, and guests in accordance with brand standards.
- Complete and maintain member documentation and records using company systems and tools.
- Participate in scheduled team meetings, training, and development opportunities.
- Conduct studio tours, explain membership options, and answer questions about programs and services.
- Collaborate with studio team members to create a seamless experience for prospective and current members.
- Meet individual and team sales goals through outreach, follow-ups, and lead generation.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio.
- Communicate with members and prospects in person, by phone, email, and text.
- Process cash and credit card transactions accurately and with integrity.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Uphold exceptional customer service and AFG HoldCo's core values.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
