About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of the store’s product areas, promotion of sales and merchandise, and adherence to policies, procedures, and visual standards. As an ambassador for the organization and brand, the Sales Associate creates a positive customer experience to acquire and retain customers. The position also supports daily store operations, works toward sales goals, communicates merchandise and operational concerns to management, and helps protect company assets and financial information. This role has no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards described in the operations, personnel, visual, and customer service manuals and company communications.
  • Assist with daily store operations, including work lists, cleanup, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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