(NEX PORTSMOUTH SCOTT CENTER) SALES ASSOCIATE

NEXCOM•Portsmouth, VA

About The Position

As a Sales Associate, you represent the company and its brand while helping build its reputation for valuing customers and their opinions. You assist customers in recognizing their needs for the company’s products and services, learn about the merchandise, and explain its purpose in an educational, insightful, and professional manner. The role calls for a positive, outgoing approach and an interest in serving others. The position includes providing customer service, maintaining the store’s appearance, supporting sales and inventory processes, handling transactions and related paperwork, and following assigned work schedules. Work is typically performed indoors, though outdoor work may be assigned depending on the location. The role involves standing and moving for extended periods and may include lifting merchandise.

Requirements

Basic knowledge of products or merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach with a desire to provide outstanding service.
Ability to stand, move, talk, hear, reach, and grab for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing may be required.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.
No experience required.

Nice To Haves

Retail experience preferred, but not required.
High school graduate or equivalent preferred.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR card, and provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain the store’s appearance.
Cross-sell and upsell products, know the store layout, and recommend trends and promotions based on customers’ individual needs.
Learn product features and trends, and use company tools and technology to provide product information and specifications.
Process cash, exchanges, discounts, gift cards, credit cards, and debit cards through a point-of-sale system; handle cash and return accurate amounts to customers.
Complete paperwork, reports, and reconciliation.
Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and participate in periodic inventories as needed.
Follow assigned work schedules and complete work assignments accurately and fully.
Perform other duties as assigned.