(NEX OCEANA) SALES ASSOCIATE

NEXCOM•Virginia Beach, VA

About The Position

As a Sales Associate, you represent the company and its brand while helping build a reputation for valuing customers and their opinions. You assist customers in identifying their needs and learning about the company’s products and services, communicating product information in an educational, insightful, and professional manner. The role calls for a positive, outgoing approach and a desire to serve others. The position supports customer service, sales, store organization, inventory handling, and dependable completion of assigned work. Work is typically performed indoors, though outdoor assignments may occur depending on location. The schedule may include early mornings, evenings, weekends, and holidays.

Requirements

No experience required.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic demeanor, with a desire to provide outstanding service.
Ability to stand for at least two consecutive hours and perform frequent movement, talking, hearing, reaching, and grabbing.
Ability to occasionally stoop, kneel, crouch, and climb ladders; vision abilities include close and color vision, depth perception, and adjusting focus.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.
Availability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
Basic knowledge of products and merchandise.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and provide premier customer service.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Build positive, inclusive, and respectful working relationships and take accountability for actions and outcomes.
Maintain the appearance and organization of the store.
Cross-sell and upsell products, know the store layout, and recommend current trends and promotions based on individual customer needs.
Learn product features and use company tools and technology to provide customers with product knowledge and specifications.
Operate the point-of-sale system and process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and provide accurate change.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and possibly participate in periodic inventories.
Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
Perform other duties as assigned.