Full Time - Sales Associate - Tools - Closing

Lowe's Home Centers•Lansing, MI

8h•Onsite

About The Position

The Sales Associate works in Lowe’s Tools department during closing shifts, providing customer service and helping shoppers address home improvement needs. The associate welcomes customers, answers questions, helps them locate and select products, and may occasionally load merchandise. The role also involves organizing and replenishing merchandise, processing orders and deliveries, and preparing products to meet customer needs. Associates may cross-train in other store areas and support customers through shopping or checkout. Duties may vary by department and store needs. The position may involve working indoors and outdoors in changing weather and climate conditions, as well as exposure to noise and moving or shaking objects and equipment. Lifting methods depend on the role, weight, and volume; associates must follow lifting guidelines, use team lifts when needed, and use powered equipment only with proper training or assistance. Regular travel is not required, though occasional travel for meetings, training, or neighboring-store support may occur.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Follow lifting guidelines, limiting single lifts to 75 pounds; use team lifts starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran experience.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other store areas to help deliver customer service.
Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.
Occasionally load merchandise.
May travel occasionally to meetings, training, or to support neighboring stores.