Sales Associate

Express•Wrentham, MA

2d•Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate provides an excellent in-store shopping experience and assists with additional store tasks such as stocking, cleaning, and folding merchandise. The position also supports customer transactions, service resolution, and the store’s credit and loyalty programs.

Requirements

High school diploma or equivalent.
At least 6 months of relevant job experience; the posting lists 0–2 years of relevant experience.
Proficiency with technology, including iPads and registers.
Availability that meets defined criteria, including nights, weekends, and non-business hours.
Ability to meet the physical requirements of the position.
Strong customer service skills and ability to interact with customers.
Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

Previous retail experience.

Responsibilities

Maintain a clean and organized sales floor, checkout area, fitting room, and stock room so the store is safe and inviting to customers.
Follow company policies and procedures to help ensure the safety of associates and customers.
Assist with product launch changes in accordance with company standard operating procedures.
Deliver all aspects of the customer experience model.
Process transactions quickly and accurately to reduce customer wait times.
Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
Explain the benefits of credit and loyalty programs and encourage customers to participate.
Perform other essential functions as directed by a supervisor.

Benefits

Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
401(k) and Roth 401(k) with company match.
Merchandise discount.
Paid time off.
Parental leave for new mothers and fathers.
Part-time associates may be eligible for paid sick leave and public health emergency leave.
Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
Part-time associates may choose voluntary benefits through YouDecide.
Part-time associates may participate in the Learn & Earn incentive program.
Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.