About The Position

The Sales Associate provides quality customer service and drives product sales. This role requires knowledge of products across store departments, adherence to company policies and visual standards, and promotion of sales and special offers. As an ambassador for the organization and brand, the Sales Associate helps create a distinctive customer experience that acquires and retains customers. The position supports daily store operations, merchandise presentation, and sales goals. There are no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks simultaneously and accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide outstanding customer service, including greeting customers as they enter and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track sales performance.
  • Follow company policies, procedures, and standards described in applicable manuals and company communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance from the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to appropriate management or officials.
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