Temporary Sales Associate

kate spade new york•Salem, NH

1d•$15 - $20

About The Position

The Sales Associate is a front-line ambassador for the Coach brand, delivering an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and teamwork to build brand loyalty and revenue. The associate represents Coach according to its Guide to Style and Service standards; builds client relationships through personalized styling, product knowledge, and fashion advice; and drives sales through tailored recommendations, cross-selling, and upselling. The position also uses mobile point-of-sale, clienteling tools, and social selling platforms to capture client data and encourage repeat purchases. The role includes developing personal sales plans, sourcing and following up with customers, completing operational work such as cash wrap, inventory processing, replenishment, and visual merchandising, and keeping the sales floor and stockroom clean, organized, and stocked. Associates process purchases, returns, exchanges, and online pickups; support inventory activities; assist teammates; participate in training and brand initiatives; and contribute to a collaborative environment. A flexible schedule is required, including nights, weekends, peak seasons, and high-traffic retail days such as public holidays. The position requires regular lifting of at least 25 pounds and occasional lifting of up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred. A combination of education and experience will be considered.
Knowledge of fashion trends and competitors.
Experience operating POS systems and basic computer proficiency, including iPad/laptop and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Strong English proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule that meets business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds; ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury retail background.
Social media savvy; experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow the Coach Guide to Style and Service standards.
Build client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Manage multiple customers, maintain high energy on the sales floor, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as needed.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.