Temporary Sales Associate

Tapestry•Oak Park, IL

About The Position

The Sales Associate is the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. The associate represents Coach according to its Guide to Style and Service standards; builds client relationships through personalized styling, product expertise, and fashion advice; and drives sales through tailored recommendations, cross-selling, and upselling. The role uses mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer data and encourage repeat purchases. Associates develop personal sales plans, work toward individual and team KPIs, source customers, and follow up to close sales. The position also includes operational and inventory duties, such as processing transactions and online pickups, receiving shipments, replenishing and stocking merchandise, maintaining visual merchandising, and keeping the sales floor and stockroom clean and organized. Associates follow retail, POS, and asset-protection procedures; collaborate with teammates; participate in brand initiatives and training; and welcome feedback while maintaining a calm, professional demeanor. The schedule must be flexible to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays. The role requires regularly lifting at least 25 pounds, occasionally up to 50 pounds, and climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
A combination of education and experience will be considered.
Experience with POS operation and basic computer proficiency, including iPad/laptop and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Strong English proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete operational tasks such as cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.