Sales Associate
Burrard•Whistler, BC
About The Position
The Crystal Lodge is seeking a motivated and guest-focused Sales Associate to join our Sales & Marketing team. This role plays a key part in supporting the full reservations and sales cycle while delivering exceptional pre-arrival service to our guests. Reporting to the Director of Sales & Marketing, the Sales Associate works closely with the Sales & Events Coordinator and Revenue Manager to ensure seamless reservations processes, accurate bookings, and strong sales support across all channels.
Requirements
- Previous experience in hotel sales and/or reservations within a medium-sized property
- Strong customer service and sales background
- College diploma or equivalent experience
- Proven ability to meet deadlines and contribute to service and revenue improvements
- Positive, energetic, and results-driven self-starter with a strong work ethic
- Excellent interpersonal and communication skills
- Strong organizational and time-management abilities with the capacity to multitask in a fast-paced environment
- High attention to detail and sound judgement in problem-solving situations
- Proficient with Microsoft Outlook, Word, Excel, and Publisher
- Team-oriented, professional, and calm under pressure
Nice To Haves
- Experience with hotel systems such as RDP and Inntopia considered an asset
Responsibilities
- Provide a warm, knowledgeable first point of contact for guests, highlighting the benefits of staying at Crystal Lodge
- Lead all day-to-day reservation processes and ensure booking accuracy across phone, website, GDS, extranets, packages, and rate guarantees
- Maintain in-depth knowledge of all room types, amenities, onsite tenants, packages, offers, and hotel policies
- Act as the key guest liaison from initial inquiry through to arrival and check-in
- Deliver concierge-style pre-arrival services, including dining, transportation, rentals, and activity recommendations and bookings
- Manage hotel availability across all distribution channels
- Support the Reservations Supervisor and Sales & Events Coordinator as required
- Assist with group business administration, including rooming lists, resumes, BEOs, invoicing, and collections
- Support business development efforts by generating new leads and growing the group database
- Coordinate internal meeting requests and complete administrative projects as assigned
- Support Crystal Lodge’s environmental and sustainability initiatives
Benefits
- Staff discounts at Beacon Pub & Eatery and Table Nineteen at Nicklaus North
- Extended health benefits to support your wellness
- Free annual stay at the hotel
- Access to summer and winter programs to make the most of Whistler life
- Golf discounts at GolfBC courses
- Length of service awards, and year-round team events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
