Full Time - Sales Associate - Flooring - Opening

Lowe's Companies, Inc.•Howell, MI

23h•Onsite

About The Position

As a Customer Service Associate at Lowe's, you will utilize top-notch customer service skills and genuine care to assist customers with their home improvement needs. This role involves engaging with customers, helping them find and select products, and solving their challenges. Daily responsibilities include welcoming customers, answering questions, organizing merchandise, processing orders and deliveries, and preparing merchandise specific to the department (e.g., tinting paint, cutting wood). Customer Service Associates may work in various departments such as Appliances, Flooring, Hardware, or Paint, based on hiring needs and skillsets. Lowe's is a FORTUNE® 50 home improvement company, serving approximately 16 million customer transactions a week in the United States, operating over 1,700 stores and employing around 300,000 associates. The company supports communities through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief.

Requirements

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months Experience using common retail technology, such as smart phones and tablets
Reading, writing, and performing basic arithmetic (addition and subtraction)
Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Nice To Haves

6 months of Retail and/or customer service experience
Bi-lingual skills
Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
Assist customers with locating and handling merchandise
Down stock merchandise by looking for empty areas on shelves and replenishing supplies
Process orders and deliveries accurately so customers receive merchandise as expected and on time
Cross-functionally train in other areas of the store to help deliver the best customer service
Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
Guide customers through shopping or checkout
Complete other duties as assigned