Full Time - Sales Associate - Flooring - Day

Lowe's Companies, Inc.•Cromwell, CT

20h•Onsite

About The Position

As a Customer Service Associate at Lowe's, you will combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping. This role is ideal for individuals who enjoy engaging with customers and assisting them in solving their home improvement challenges. Lowe's is committed to supporting its associates, offering competitive pay, flexible schedules, and a range of benefits including health insurance options, tuition assistance, a company-matching 401(k), an optional Employee Stock Purchase Program, and an Associate Discount. You will also have access to programs like Track to the Trades for skill development. Your daily activities will involve welcoming customers, helping them locate and select products, occasionally loading merchandise, and ensuring all customer needs are met. While you will primarily focus on listening to customers, answering questions, and organizing merchandise, your responsibilities may vary depending on the department you are assigned to, which could include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Lowe's is a FORTUNE® home improvement company with approximately 300,000 associates across over 1,700 stores, dedicated to community support through initiatives like creating safe housing, improving community spaces, developing skilled trades, and disaster relief. Lowe's is an equal opportunity employer and encourages applications from bilingual, military, and veteran talent.

Requirements

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months Experience using common retail technology, such as smart phones and tablets
Reading, writing, and performing basic arithmetic (addition and subtraction)
Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Nice To Haves

6 months of Retail and/or customer service experience
Bi-lingual skills
Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
Assist customers with locating and handling merchandise
Down stock merchandise by looking for empty areas on shelves and replenishing supplies
Process orders and deliveries accurately so customers receive merchandise as expected and on time
Cross-functionally train in other areas of the store to help deliver the best customer service
Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
Guide customers through shopping or checkout
Complete other duties as assigned