About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. The role requires product knowledge across store departments and adherence to company policies, procedures, and visual standards. Sales Associates promote sales and promotions, represent the organization and brand, and create a customer experience that helps acquire and retain customers. They are expected to provide outstanding service and promote merchandise in the store.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance from the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal control procedures and informing management or appropriate officials of potential fraud risks.
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