About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of products in each store department, adherence to visual standards and company policies, and promotion of sales and offers. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience that helps acquire and retain customers, while promoting merchandise and delivering outstanding service. The position is part-time, non-exempt, and reports to the Store Manager.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards outlined in manuals and company communications.
  • Assist with daily store operations, including work lists, cleanup, weekly shipments, and store maintenance.
  • Present merchandise effectively to promote and sell products, using guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and informing appropriate personnel of potential fraud risks.
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