Sales Associate

Carter's • Lakeland, FL

3d

About The Position

As a Sales Associate, you are the first face of the Carter’s brand for growing families. You welcome customers and assist them throughout their shopping experience, helping them find products for milestones ranging from welcoming a new baby to preparing for a child’s first day of school. The role is part of a welcoming and inclusive environment that values team members’ skills and talents.

Carter’s is a North American retailer of apparel for babies and young children, with Carter’s, OshKosh B’gosh, SkipHop, and Little Planet brands. The company describes its culture as close-knit and emphasizes caring, teamwork, flexibility, growth, and training and development.

The position involves customer assistance and problem resolution in a busy retail environment, support for omnichannel shopping, point-of-sale transactions, floor replenishment and shipment tasks, communicating promotions and the brand loyalty program, and helping maintain a safe and clean store. Availability may include days, nights, weekends, and holidays as scheduled. The role includes physical activity such as lifting, bending, standing, walking, and climbing a ladder.

Requirements

• A positive, solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
• Proactively resolve customer issues and balance the needs of multiple customers in a busy retail environment.
• Assist customers with omnichannel shopping as needed to ensure a positive experience.
• Execute and expedite point-of-sale/register transactions.
• Complete floor replenishment and shipment tasks as needed.
• Explain current promotional events and the brand loyalty program, including credit, to customers.
• Help minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Benefits

• Schedules intended to fit employees’ lives, with hours of operation allowing time for personal activities.
• Mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You Program offering the opportunity to earn a GED or bachelor’s degree tuition-free or learn English as a second language.
• Opportunity to learn, build skills, and grow as an individual.
• Professional and personal development support.
• Development programs to support growth in the current role and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed