About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of each product area or department, adherence to the policies, procedures, and standards in the visual manual, and promotion of each sale or promotion. As an ambassador of the organization and brand, the Sales Associate creates a distinctive customer experience to acquire and retain customers. The role focuses on outstanding customer service and promoting merchandise in the store. This is a part-time, hourly, non-exempt position in the Operations department. It reports to the Store Manager. The listed pay is $9.00 per hour.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with the initiative to take on important tasks without being asked.
  • Strong attention to detail and the ability to handle multiple tasks precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal control procedures and informing management or appropriate officials of potential fraud risks.
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