About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. This role requires knowledge of each product area or department, adherence to company policies and visual standards, and active promotion of sales and merchandise. The associate serves as an ambassador for the organization and brand, creating a distinctive customer experience to acquire and retain customers. The position also supports daily store operations and helps protect company assets and financial information. There are no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
  • Team player who is passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including greeting customers as they enter the store and assisting multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to develop selling skills and track overall sales.
  • Uphold company policies, procedures, and standards outlined in company manuals and communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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