Sales Associate

Express•Mashantucket, CT

1d•Onsite

About The Position

Express is seeking a Retail Sales Associate to join their team. The Sales Associate is responsible for providing a great in-store shopping experience for retail customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise. Express is a multichannel apparel brand focused on modern, confident, and effortless style for work, everyday, or special occasions. The company operates over 400 retail and outlet stores in the US and Puerto Rico, express.com, and the Express mobile app.

Requirements

High School or Equivalent
0-2 years of relevant job experience - minimum 6 months
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Customer service skills and ability to interact with customers
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team

Nice To Haves

Previous retail experience preferred

Responsibilities

Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
Follow company policies and procedures to ensure the safety of all associates and customers.
Assist with product launch changes according to company SOP.
Deliver on all aspects of the customer experience model.
Process transactions quickly and accurately, reducing customer wait time.
Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Other essential functions may occur as directed by your supervisor.