Sales Assoc, PT, Twelve Oaks Mall-Pottery Barn

Williams-Sonoma • Novi, MI

2d • Onsite

About The Position

As a Sales Associate, you provide customers with a unique shopping experience through excellent customer service, effective selling techniques, and in-depth product knowledge in a fast-paced specialty retail environment. The role includes achieving sales goals, helping customers with special services and product orders, completing register transactions, maintaining merchandise presentation and store cleanliness, and processing and restocking merchandise. You must comply with company policies and procedures and perform other duties as assigned by management.

The position requires mobility on the sales floor for extended periods, operation of a POS system, and the ability to lift and move items weighing up to 75 pounds using appropriate equipment and safety techniques. Part-time flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts; weekend availability must be on two separate days. Associates scheduled for 20 or more hours per week need greater availability to meet business needs.

The posting lists a generous discount on Williams-Sonoma, Inc. brands, a 401(k) plan and other investment opportunities, and a wellness program. Paid vacations and holidays and health, dental, and vision benefits are listed for full-time associates. Benefits depend on position and location.

Requirements

• 1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
• Ability to be mobile on the sales floor for extended periods.
• Ability to operate a POS system.
• Ability to lift and move medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
• Ability to provide availability that meets the needs of the business; part-time flex associates must be available for at least two regularly scheduled shifts on separate weekend days and two weekday shifts. Greater availability is required to be scheduled for 20 or more hours weekly.
• Ability to sell effectively and close sales, and a record of exceeding selling goals.
• Ability to work both independently and as part of a team and manage time independently.
• Ability to prioritize and handle multiple tasks simultaneously.

Nice To Haves

• High school diploma or equivalent preferred.
• Specialty retail sales experience preferred.

Responsibilities

• Provide sincere, friendly, energetic customer service in keeping with World-Class service standards.
• Achieve established sales and contest goals and maintain knowledge of current sales and promotions.
• Assist customers with gift wrap, gift registry, merchandise locating, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Use effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including product features and benefits.
• Accurately and efficiently process register transactions, including sales, returns, and exchanges.
• Assist with implementing and maintaining visual merchandise presentation, signage, and lighting.
• Maintain store cleanliness and upkeep, including straightening, cleaning, and helping maintain the stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties as assigned by management.
• Comply with all company policies and procedures.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED