Sales Associate

Petco • Mission Viejo, CA

2d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment.

The position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. Associates regularly assist customers and handle cashiering and point-of-sale transactions. The work involves proximity to animals, including possible exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to work during operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and provide friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Collaborate with and support teammates.
• Maintain an organized, visually appealing sales floor.
• Help customers select products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Assist with store recovery, merchandising, and promotional set-ups.
• Follow company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.
• Educate customers on products, services, and promotions and support store sales and service goals.
• Maintain store cleanliness, organization, and presentation standards.
• Assist with inventory replenishment, stock accuracy, and daily operational routines.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.
• Petco Total Rewards include health and financial benefits, 401(k), incentives, and paid time off; details are available through the company benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed