PT Sales Associate

Lovesac Company•Thousand Oaks, CA

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture, including Sacs and customizable Sactionals. Sales Associates connect with customers, help them select products that suit their lifestyles and spaces, and deliver a customer-first experience while representing the Lovesac brand. The role involves active selling, relationship building, product education, follow-up, and working toward sales goals and key performance indicators. Sales Associates contribute to an inclusive and respectful store culture, remain accountable and open to learning, and support daily store operations. This includes opening and closing, inventory, visual standards, promotions, safety, and store policies. Associates may also take on additional priorities and special projects as needed. This role requires regular availability during high-traffic selling periods, including weekends, holidays, and nights. Associates must be able to stand and walk for up to eight hours per shift, handle furniture weighing up to 75 pounds, assemble furniture on the selling floor, and perform activities such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing. Travel to local stores, third-party vendors, and occasional meetings may be required.

Requirements

Must be at least 18 years old.
At least one year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems for customer outreach.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to eight hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers warmly and actively sell using the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
Manage the customer journey, uncover customer needs, provide service, and develop lasting relationships.
Demonstrate product knowledge, give brand tours, educate customers, and close sales.
Meet and exceed sales goals and key performance indicators through sound decisions and disciplined execution.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable, flexible, willing to learn, and receptive to feedback.
Build authentic relationships that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems, technology, and data to prioritize work and provide efficient customer-focused service.
Uphold brand standards, safety practices, and company policies while helping protect the business.
Take on additional priorities and special projects as needed.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discounts
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
Paid sick and safe leave for eligible part-time associates in certain jurisdictions
Pay at 1.5 times the regular rate for hours worked on specified holidays