PT Sales Associate

Lovesac Company•Madison, WI

3d•Onsite

About The Position

Lovesac is a design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable furniture. As a Sales Associate, you connect with customers, help them design products suited to their lifestyles and spaces, and represent the Lovesac brand with integrity in a fast-paced, customer-first environment. The role combines sales and customer service with store operations. You guide customers through the full sales journey, build relationships and follow-up opportunities, explain products, conduct brand tours, and work toward sales goals and KPIs. You also support opening and closing, inventory, visual standards, promotions, store systems, safety, and other store priorities. Associates are expected to contribute to an inclusive team environment and be flexible, accountable, and willing to learn. This position requires regular availability during high-traffic selling periods, including weekends, holidays, and nights. It involves standing and walking for up to eight hours per shift, moving furniture weighing up to 75 pounds, assembling furniture on the selling floor, and performing actions such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing. Local travel may be required at the Company’s discretion.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required by the Company to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Demonstrate judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items up to 75 pounds, between positions or from lower to higher positions.
Ability to assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell using the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer relationships that support loyalty, repeat business, and brand advocacy.
Guide customers through their needs and provide end-to-end service.
Demonstrate product knowledge, conduct brand tours, educate customers, and close sales.
Work to meet and exceed sales goals and KPIs through sound judgment and disciplined execution.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Uphold brand standards, safety requirements, and policies while protecting the business.
Take on additional priorities and special projects as needed to support the store, team, and brand.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
One-and-a-half times the regular rate for hours worked over 40 in a work week
Paid sick and safe leave may be available to part-time sales associates in certain jurisdictions
One-and-a-half times the regular rate for hours worked on specified holidays