Sales Associate

Express • Amarillo, TX

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident and effortless styles through retail and outlet stores, its website and mobile app. The Sales Associate provides a great in-store shopping experience while assisting with tasks such as stocking, cleaning and folding merchandise.

The role involves maintaining a clean, organized and safe store; supporting product launches according to company procedures; delivering the customer experience; processing transactions accurately and efficiently; resolving or escalating customer service issues; and explaining credit and loyalty programs to customers. Additional essential functions may be assigned by a supervisor.

The position requires a high school diploma or equivalent, at least six months of relevant experience, technology proficiency, availability for nights and weekends, and the ability to meet physical requirements. Previous retail experience is preferred.

Requirements

• High school diploma or equivalent.
• At least six months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends and non-business hours.
• Ability to meet the position's physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room and stock room so the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine whether to resolve or escalate them, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customer participation.
• Perform other essential functions as directed by a supervisor.
• Assist with stocking, cleaning and folding merchandise.

Benefits

• Medical, pharmacy, dental and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new mothers and fathers.
• Part-time associates may receive paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED