Sales Associate (Indio Outlet)

Mathis Home•Indio, CA

3d•Onsite

About The Position

Sales Associates promote and sell merchandise displayed on the showroom floor, working directly with internal and external customers. They follow up on customer orders and inquiries, assist with merchandise-related problems in conjunction with customer service and warehouse operations, and collaborate with other departments to ensure customer needs are met. Responsibilities include understanding customer needs by asking questions about products, prices, availability, and uses, and explaining product features and benefits in a clear and understandable manner. Sales Associates prepare sales tickets, assist customers with product selections, recommend and locate merchandise, and describe product use, operation, and care. They must stay educated on new products, policies, and advertisements. The role may involve 'house calls' to customers' homes to assist with design and product selection for home décor. Excellent customer relations and follow-up via email and phone are essential. Any other duties as directed by management will also be performed.

Requirements

Ability to lift merchandise of 10lbs.
Must be able to walk or stand for long periods of time.
Must be able to listen and respond to customer’s needs.
Ability to communicate effectively with team members.
Positive attitude when working with internal and external customers.
Knowledge of employment and safety procedures.

Nice To Haves

Sales experience preferred, not required.

Responsibilities

Promote and sell merchandise displayed on the showroom floor.
Work directly with internal and external customers.
Follow up with customer orders and inquiries.
Assist with any problems associated with merchandise in conjunction with customer service and warehouse operations.
Work on an organizational level with other departments to ensure customer needs are met.
Ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer’s needs.
Explain features of products in a manner that the customer will understand.
Explain features of products that will benefit the customers based on their needs.
Prepare sales tickets for orders obtained.
Assist customers in making product selections based on customers specifications.
Recommend, select, and help locate or obtain merchandise based on customer needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Stay educated on new products, policies, as well as advertisements the store is running.
Perform 'house calls', traveling to a customer’s home to help design a catalog of products for a customer to review for purchase to fit their home décor.
Use excellent customer relations.
Follow up with customers by email and phone.
Perform any other duties as directed by management.