West Hollywood Part-Time Sales Associate

Parachute Home•Los Angeles, CA

7d•$20 - $22•Onsite

About The Position

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us. As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

Requirements

Must be available to work a minimum of one weekend day per week, and work during the holiday season.
High School diploma or equivalent is required.
Self-motivated, collaborative, positive team player with a can-do attitude and growth mindset required!
Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally.
Frequently physically active, including standing, walking, reaching and grasping for long periods of time.
Ability to regularly bend or kneel.
Ability to regularly climb ladders or step stools.
Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location).
Ability to frequently communicate face to face, on the phone or via electronic means.

Nice To Haves

Retail sales, showroom or customer service experience is preferred.
Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred.
Experience in, and a passion for, home interiors is preferred.
Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude.
Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana.

Responsibilities

Uphold daily operations of the store and achievement of Quarterly store KPI's.
Contribute to achievement of store KPI's and ensure performance standards are met.
Develop a thorough understanding of products and services, staying updated on new arrivals, features, benefits and pricing.
Ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
Effectively communicate information to customers while modeling HOME selling skills.
Participate in trade and community events and activations in local markets.
Resolve customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed.
Build loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions.
Utilize the CRM platform to create customer connections, follow up and manage customer relationships.
Utilize design service tools as an extension of our customer experience.
Ensure accurate timekeeping and that meal and break procedures are consistently followed.
Regularly review all communications/messages/tasks communicated to the store team.
Support inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations.
Maintain accurate recordkeeping following established procedures.
Adhere to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
Maintain high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations.
Communicate any maintenance needs in a timely manner.
Utilize the Retail Support Ticket process for all business and operational needs.
In partnership with the Store Manager, follow the Parachute Visual Merchandising strategy.
Maintain floor presentation and ensure brand integrity is reflected to the customer.
Support store in the execution of store directives and day to day merchandising needs.
Share observations with Store Manager as it relates to team, business and community.
Hold self accountable to responsibilities and in compliance with all policies and procedures.
Complete training within assigned timeframes, actively learn and follow through on completion and application of learning objectives.
Refer candidates for open positions and be engaged in growing and supporting the talent pipeline.
Perform other duties as assigned.