PT Sales Associate

Lovesac Company•Palo Alto, CA

7d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable furniture. Sales Associates connect with customers, help them choose products suited to their lifestyles and spaces, and deliver a positive, customer-first experience. The role involves active selling, developing customer relationships, maintaining a quote pipeline, following up to convert sales, and meeting sales goals and key performance indicators. Associates demonstrate product knowledge and provide engaging product education and brand tours. Sales Associates also contribute to an inclusive and respectful store culture and support daily operations, including opening and closing, inventory, visual standards, promotions, safety, and store policies. The position requires regular work during high-traffic periods, including weekends, holidays, and nights. Associates may travel to local stores, third-party vendors, and occasional meetings as required. The role involves standing and walking for up to eight hours per shift, moving and assembling furniture weighing up to 75 pounds, and performing physical activities such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive information, customer privacy, and safety.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture weighing up to 75 pounds, between positions and heights.
Ability to assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer connections that encourage loyalty, repeat business, and brand advocacy.
Manage the customer journey by identifying needs, providing exceptional service, and developing lasting relationships.
Demonstrate product knowledge, provide brand tours and product education, and close sales.
Take ownership of performance and work to meet or exceed sales goals and KPIs.
Contribute to an inclusive, respectful environment for customers and teammates, and show accountability, flexibility, and willingness to learn from feedback.
Build authentic relationships that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Uphold brand standards, safety practices, and company policies; use store systems and data to prioritize work and support efficient execution.
Take on additional priorities and special projects as needed.
Travel to local stores, third-party vendors, and occasional meetings as required by the Company.
Demonstrate products, assist customers with technology, and use internal CRM systems to support customer experience and future outreach.
Handle financial transactions and sensitive business and customer data with sound judgment, integrity, and respect for privacy and safety.
Move and assemble furniture on the selling floor.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
One-and-a-half times the regular rate for hours worked over 40 in a work week
Paid sick and safe leave may be available to part-time Associates in certain jurisdictions
One-and-a-half times the regular rate for hours worked on specified holidays