Sales Associate

ROCKY MOUNTAIN CHOCOLATE FACTORY INCNashville, TN
Onsite

About The Position

The Retail Associate assists customers with purchasing merchandise while providing excellent customer service and maintaining a welcoming retail environment.

Requirements

  • Ability to demonstrate excellent customer service and communication skills.
  • Ability to work both independently and as part of a team.
  • Must be able to follow cooking instructions.
  • Ability to operate or quickly learn the store’s point-of-sale system and handle all forms of payment in an accurate manner.
  • Excellent verbal communication and active listening skills.
  • Strong sales and customer service skills.
  • Ability to follow instructions and perform assigned tasks accurately.
  • Basic knowledge of product offering or willingness to learn product information.

Responsibilities

  • Provide excellent customer care including greeting, providing samples, answering questions, and informing every customer of store promotions.
  • Demonstrates and explains products, selecting and suggesting options suitable for the customer’s needs.
  • Stock, merchandise and rotate product to ensure quality standards and sufficient supplies are maintained from the sales floor, stock room, or other inventory locations; places special orders as needed.
  • Collects payment using the store point-of-sale system.
  • Cook and/or hand dip store made product to meet store requirement and order demands.
  • Perform cleaning duties in compliance with food safety standards and to demonstrate a high level of store appearance and cleanliness.
  • Provide excellent customer care including greeting and sampling every customer, informing every customer of store promotions, and demonstrating knowledge of product.
  • Take phone and in-person orders from customers and fulfill product orders.
  • Operate point of sale register in an accurate manner, ensuring proper and consistent usage of discount and promotion buttons, and maintaining accurate cash and sales balances.
  • Stock, merchandise, and rotate product to ensure quality standards and sufficient supplies are maintained.
  • Cook and/or hand dip store made product to meet store requirement and order demands.
  • Perform cleaning duties in compliance with food safety standards and to demonstrate a high level of store appearance and cleanliness.
  • Miscellaneous department related tasks as assigned.

Benefits

  • Flexible Schedule
  • Professional Development Opportunities
  • Employee Purchase Discounts
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