PT Sales Associate

Tory Burch•Toronto, ON

1d•Onsite

About The Position

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Requirements

1-3 years of experience in a high volume, customer-driven retail environment.
Strong personal selling and customer relations experience, along with verbal and written communication skills.
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

Nice To Haves

Adaptable – Change before you have to
Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
Entrepreneurial Spirit – Own it
Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done
Collaborative – No “I” in Tory
Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach
Client & Brand Focus – Put yourself in Tory’s shoes
Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
Live the Values – Being “Buddy”
Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment
Functional Expertise – Know Your Stuff
Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice

Responsibilities

Achievement of personal sales and metric goals.
Build and maintain new and existing customer relationships.
Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.
Lead by example and model behavior that reflects the company’s core values.
Appropriately manage conflict and take ownership for your part in the team dynamic.
Demonstrate a high degree of maturity and integrity.
Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
Demonstrate strong use of selling skills.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
Have a thorough understanding and use of the technology tools that support the customer experience.
Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
Contribute to maintaining all brand and operating standards to support brand consistency.
Assist in maintaining store presentation standards.
Leverage in-store technology to ensure every customer’s experience is transformational.
Ensure all sales and operational policies and procedures are followed and maintained.
Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.