Seasonal Sales Associate
About The Position
At Cole Haan, the Sales Associate, referred to in the posting as a Stylist, inspires confidence through style. The role serves as a trusted advisor, fit expert, and brand ambassador, bringing the company's “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations. The Stylist helps customers find products suited to their lifestyles and everyday needs, using the “Step Into Style” approach to create inspiring shopping experiences, build confidence and loyalty, and support store sales and goals. The position combines sales and customer styling with store operations. It includes achieving individual sales goals, creating personalized customer experiences, maintaining brand and visual merchandising standards, and supporting shipment processing, replenishment, omnichannel orders, and housekeeping.
Responsibilities
- Achieve personal sales and key performance goals.
- Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
- Use Cole Haan's “#RUOBSESSED?” Selling Program to uncover customer needs, build meaningful connections, and provide personalized solutions.
- Assist the leadership team with store initiatives that support profitability and business objectives.
- Represent the brand by meeting Cole Haan's standards for appearance, professionalism, and customer engagement.
- Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions.
- Address customer concerns, overcome objections, and recommend solutions suited to customers' preferences and needs.
- Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
- Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
- Build customer relationships that encourage loyalty, repeat business, and brand advocacy through authentic engagement and follow-up.
- Follow company policies and procedures and notify management of infractions.
- Contribute to a collaborative, inclusive, and customer-focused team environment.
- Follow operational, loss prevention, health, and safety procedures.
- Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand.
- Receive and process shipments and replenish the sales floor.
- Support Enterprise Order Management (EOM) omnichannel processing.
- Complete housekeeping tasks.
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What This Job Offers
Education Level
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