Sales Associate

Petco • Downey, CA

3d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find appropriate products and solutions for their pets while creating a welcoming, safe, and engaging environment. This role suits someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail setting.

The position involves customer service and sales, cashiering, stocking and replenishing merchandise, maintaining inventory integrity, supporting merchandising and promotional setups, and keeping the store clean, organized, and safe. Associates support animal health and safety in accordance with Petco policies and standards, share accurate product and pet-care information, and follow company procedures and safety standards.

The role is performed in a Pet Care Center retail environment with active engagement on the sales floor. It requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. Associates must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds and work near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet-care information to help customers make informed choices.
• Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
• Create positive shopping experiences that build customer trust and loyalty.
• Assist customers in selecting products and services that meet their pets’ needs, and educate them about products, services, and promotions.
• Support store sales and service goals.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional setups, and daily operational routines.
• Collaborate with and support teammates in executing tasks and meeting store goals.
• Follow company policies, procedures, and safety standards.
• Perform additional tasks and responsibilities as assigned.

Benefits

• The posting points to Petco Total Rewards information, including health and financial benefits, 401(k), incentives, and PTO.
• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed